A Pandemic Tip for Hotel Brands: Treat Your Workers the Way You Treat Guests
Treating your frontline workers in a way that instills pride is more important than ever now. Davit85 / Adobe
Skift Take: If your consumer-facing experience is cutting edge Mac, but your back end is a dusty PC, you have a problem. Now more than ever as workers return to the job, hospitality brands need to ensure that the experiences, both physical and digital, that employees have are as strong as the consumer experience.