Expect Hotels to Mimic the Airline Payments Playbook as They Fight to Get Paid by Agencies

Viceroy Hotel and Resorts

Hotel Zena, a new property from Viceroy Hotel and Resorts in Washington, D.C. Viceroy Hotel and Resorts

Skift Take: Many guests pay travel agencies in advance for hotel bookings. But some agencies hold the money until weeks after a guest has checked out. Many hoteliers want to get the payments sooner. They could learn a few tricks about that from airlines, which have tamed the payments monster.

— Sean O’Neill

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